SMS PROGRAM

Terms of Service

Effective Date: September 2026. Please review the following terms and conditions governing your participation in the Engelberth Insurance text messaging communication service.

Official Policy Document · Engelberth Insurance

Engelberth Insurance client consultation and policy management

LEGAL CLAUSES & POLICIES

Program Disclosures

Please review the 7 operational clauses governing Engelberth Insurance text messaging services, client alerts, and customer notifications.

01 Program Description & Scope

Engelberth Insurance provides automated and two-way short message service (SMS) communications to clients who have explicitly consented to receive text messages. These communications include policy quote estimates, coverage renewal notifications, claims processing updates, billing reminders, and conversational support with our licensed insurance specialists.

02

Opt-Out Instructions (STOP)

You can cancel the SMS service at any time. Simply text STOP to our messaging number in reply to any received message.

Upon sending STOP, you will receive a single confirmation message confirming that you have been unsubscribed. No further messages will be sent unless you re-initiate consent by texting START or submitting a new request.

03

Customer Support & Assistance (HELP)

If you experience issues with the messaging program, reply with the keyword HELP to receive automated assistance instructions directly on your phone.

You can also contact our support team directly for immediate assistance via email at [email protected] or by calling (305) 490-9297.

04 Message and Data Rates

Message and data rates may apply for any messages sent to you from us and to us from you. Engelberth Insurance does not assess a separate fee for sending or receiving text messages; however, your mobile service provider's standard messaging and data rates will apply. If you have any questions about your text plan or data plan, contact your wireless provider.

05 Message Frequency

Message frequency varies depending on your active insurance inquiries, ongoing policy servicing, and scheduling requests. Recurring informational alerts typically occur 1 to 4 times per month, while transactional notifications are triggered solely by your account activity or requested quotes.

Carrier Liability Disclaimer

Carriers are not liable for delayed or undelivered messages.

Age Restriction

You must be 18 years of age or older to use this SMS service.